Emergency Plumber Thornlands — 24 Hour Callout

What counts as a plumbing emergency

• A burst or fast-leaking pipe you cannot get to stop
• Sewage backing up into the house or yard, including on a long sewer run
• No hot water at all, particularly in a home running several bathrooms
• A gas smell or suspected gas leak

What to do in the first five minutes

Find your water meter or isolation tap and shut it off — on a property with a rainwater tank feeding the house, switch off the pump too if you are unsure which is affecting the leak. If your hot water unit is leaking, isolate it at its own valve or switch it off if it is electric. If you smell gas anywhere on the property, do not touch switches or use appliances and do not go looking for the source yourself — get everyone outside and call us from there. For an overflowing toilet or a blocked drain, stop using that fixture and anything on the same line until we arrive. On the larger rural-style blocks further from the new estates, it also helps to note whether the problem is near the house or further out along a long sewer or supply run, since that changes how we approach it.

How fast we get to Thornlands

Same-day response is our standard for anything that is not urgent, and for a genuine emergency — a burst pipe, sewage backing up, or a gas leak — we aim to be on site within a couple of hours, wherever in Thornlands you are calling from. Because the suburb spans both tightly built new estates and larger rural-style blocks, we carry a broad mix of fittings on the van so a longer drive to the outer blocks does not mean a second trip for parts.

Emergency plumbing problems we see in Thornlands

Thornlands' newer estates, especially around the Kinross Road area, throw up a steady run of emergencies tied to builder-grade fixtures that start failing once a home passes the eight to ten year mark — taps that will not shut off properly, joints that finally weep, and hot water units that go before their time. Big modern family homes with multiple bathrooms mean more fixtures and more flexi hoses in use day to day, so a burst hose under a second bathroom vanity or laundry tap is a regular call for us here. On the other side of the suburb, older acreage blocks bring a different set of problems, including properties running on tanks with long supply lines to the house, where a pump issue or a burst on that line can take longer to trace than a standard suburban leak. Longer sewer runs on these bigger rural-style blocks also mean a blockage can sit undetected for longer before it backs up, which is why we bring a drain camera to these jobs as standard.

What an emergency call-out in Thornlands costs

We assess the job on site and quote the price before we start, regardless of block size, and we stop to talk through the options if the scope changes once we are into the work.

Insurance claims — what we give you

For insurance claims, we photograph the damage before starting and again once the job is done, and we provide an invoice setting out what was found and what work was carried out. This covers what most insurers require, whether the claim relates to a new-build fault or damage on an older property.

Why Thornlands homeowners call Dave

• We work confidently across both new estates and older acreage blocks
• One licensed plumber and gas fitter on every job, no subcontractors
• A broad range of parts carried on board for the variety of properties out here

Common questions